Lennox (NYSE: LII) is an industry leader in energy-efficient climate-control solutions founded over a century ago on the principles of integrity and innovation. Dedicated to sustainability and creating comfortable, healthier environments for our residential and commercial customers while reducing their carbon footprint, we lead the field in innovation with our cooling, heating, indoor air quality, and refrigeration systems.

WHAT YOU WILL BE DOING

Under general supervision, the IT Support Technician monitors and responds to moderately complex technical control facility hardware and software problems utilizing a variety of testing tools and techniques for operating multiple local area networks.

• General Office support of workstations
  • Break Fix, Warranty repair coordination
  • New Employee setup / Imaging
    • Sets up individual users’ computers on a network. Sets up multiple peripheral devices.
  • Workstation Refresh
  • Assist with loading software, configuring.
  • Assist with ordering hardware peripherals / software as needed
  • Assist Business initiatives as needed.
• Warehouse
  • Zebra Printers
  • Forklift Printers
  • Scan Guns
• Customer Service
  • Call Center and associated tools and software.
  • Local shared database (on desktop) Legacy/Local app
  • Load / configure software for team.
• Printers
  • Health Monitoring
  • Managing HP Printer Support and refresh activities
  • End user print mapping / drivers
• Network Infrastructure.
  • Hands and eyes for corporate server team as needed.
  • Able to troubleshoot / report incidents identify the root cause of network errors and work to prevent recurrence.
• Server Infrastructure.
  • Hands and eyes for Richardson server team as needed.
  • Monitors backs up file server data.
  • Manage print queues
• Security
  • Manage badge access (Partial)
• Provides primary interface with vendor support service groups or provides internal analysis and support to ensure proper escalation during outages or periods of degraded system performance.
• May function as lead position providing guidance and training for less experienced technicians.
• Must have a strong grasp of computer security and policies.
• Solid analytical interpersonal, customer focus, l and communication skills required.

WHAT WE ARE LOOKING FOR

• Requires a bachelor's degree or an equivalent combination of education and experience.
• Requires at least 1 year of related experience.
• Familiarity with a wide range of software and hardware diagnostic tools.
• Demonstrates knowledge of network components, relationships, and configuration.
• Must be able to resolve network incidents, identify the root cause of network errors, and work to prevent recurrence.
• Must have a strong grasp of computer security.
• Strong analytical, interpersonal, and communication skills are required.

The Compensation range for this position is approximately $68,000k - $89,250k and will be based on the candidate’s qualification, experience, and education.

WHAT WE OFFER: 

• Competitive base salary
• Excellent medical plans designed to support healthy lifestyles
• Mental and financial health programs
• Outstanding 401k with company matching
• Employee stock purchase program
• Community involvement opportunities
• Robust employee assistance program
• And much, much more!

WE VALUE DIVERSITY 

Here at Lennox, we believe that diversity and inclusion is critical to our success as a global company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Our goal is to build workplaces that reflect the communities where we live and work, support the growth and development of each team member as they strive to reach their full potential, and empower them to be their authentic selves.  Lennox is an equal opportunity employer.  

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