Lennox (NYSE: LII) is an industry leader in energy-efficient climate-control solutions founded over a century ago on the principles of integrity and innovation. Dedicated to sustainability and creating comfortable, healthier environments for our residential and commercial customers while reducing their carbon footprint, we lead the field in innovation with our cooling, heating, indoor air quality, and refrigeration systems.

Our Core Values of Integrity, Respect and Excellence are more than just what we say, they are what we do! 

WHAT YOU’LL BE DOING

The Instructional Design Specialist III is responsible for the development of engaging and effective learning experiences that enhance industry knowledge and drive increased usage through the Lennox Learning Center. In this role, you will create sales, product marketing, and product technical training materials for both internal and external audiences.

The Instructional Designer works closely with Lennox product teams, marketing, and sales teams to determine requirements and gather content, to develop presentations, hands-on exercises and other materials for in-person, webinar, and LMS-based training for HVAC Dealers and Lennox Employees.

This Full-time position is a Hybrid schedule - 4 days in our Richardson office, 1 day Remote.

Responsibilities

• Design comprehensive instructional strategies incorporating pre-class activities, presentations, learner participation, practice problems, case studies, and evaluations.
• Collaborate closely with sales, customer experience, product management, and engineering teams to deeply understand new product developments and identify training needs for both new and existing products.
• Prepare instructor materials (course outline, background material, and training aids).
• Create engaging training materials including presentations, video modules, and hands-on exercises for various training platforms such as in-person sessions, webinars, and LMS-based training, and select appropriate instructional multimedia and craft effective copy, texts, audio, and video scripts.
• Create student materials such as course manuals, workbooks, handouts, completion certificates, and course critique forms.
• Design and develop learning deliverables aligned with leadership and branding standards, including interactive eLearning, video tutorials, instructor-led classroom curriculum, and printed self-paced training materials.
• Ensure all deliverables exceed internal customer expectations by auditing at least 1 training class per quarter.
• Communicate effectively with internal customer on requirements for intake, including expectations for content, accuracy, timeliness, and areas of improvement.
• Develop comprehensive training content to support product launches and ongoing product education, ensuring alignment with brand guidelines and product messaging

WHAT DRIVES SUCCESS:

Having the right qualifications is only a part of what it takes to be a successful employee. At Lennox International, we believe in following a set of behaviors and competencies to achieve your full potential. In this position, it is vital that you embody these core competencies:  

• Situational Adaptability: You flex your approach and demeanor to suit various scenarios. You successfully shift gears as new developments and competing priorities arise – balancing routine tasks, urgent action items, and long-term projects is second nature for you.
• Decision Quality:You make thoughtful and timely decisions with the best interest of the organization in mind, prioritizing and organizing key deliverables and ensuring stakeholder buy in.
• Drives Results: You show pride in “getting the job done” with a bias for action, going above and beyond to ensure your responsibilities have been met. During high pressure moments, you work diligently to meet deadlines and show value in your work.

The Compensation range for this position is approximately $78,400- $102,900 and will be based on the candidate’s qualification, experience, and education.

WHAT WE ARE LOOKING FOR

• Bachelor’s degree in marketing, Business, or Training related field or Equivalent Experience.
• 5 Years Business, Training, Content Developing experience
• Proven experience in instructional design and e-learning development
• Strong knowledge of instructional design principles, adult learning theory, and educational technologies.
• Proficiency in authoring tools such as Articulate Storyline, Adobe Captivate, or similar software.
• Excellent communication and collaboration skills, with the ability to work effectively with cross functional teams and stakeholders.
• Strong project management skills, with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.
• Creative problem-solving skills and attention to detail
• Experience with Learning Management Systems (LMS) and knowledge of SCORM standards is a plus

How To Stand Out

• Previous experience in customer-facing training, particularly within the HVAC industries.
• Deep product knowledge, specifically in HVAC systems
• Relevant certifications and a commitment to ongoing professional development in the field of training.

WE VALUE DIVERSITY

We believe that diversity and inclusion is critical to our success as a global company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Our goal is to build workplaces that reflect the communities where we live and work, support the growth and development of each team member as they strive to reach their full potential, and empower them to be their authentic selves. Lennox is an equal opportunity employer.

WHAT WE OFFER: 

Lennox offers employees a variety of flexible work options.  This position is a hybrid role working Monday through Thursday in the office with the option to work on Friday at home.

• Competitive base salary
• Excellent medical plans designed to support healthy lifestyles
• Mental and financial health programs
• Outstanding 401k with company matching
• Employee stock purchase program
• Community involvement opportunities
• Robust employee assistance program
• And much, much more!

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