Lennox (NYSE: LII) is an industry leader in energy-efficient climate-control solutions founded over a century ago on the principles of integrity and innovation. Dedicated to sustainability and creating comfortable, healthier environments for our residential and commercial customers while reducing their carbon footprint, we lead the field in innovation with our cooling, heating, indoor air quality, and refrigeration systems.

The Compensation range for this position is approximately $40,800 - $50,400 and will be based on the candidate’s qualification, experience, and education.

General Summary:

Works independently to handle a variety of incoming consumer inquiries on Residential HVAC products through a Contact Center. This position responds to questions and requests for information regarding products and dealers to provide the best customer experience possible. 

Duties include, but are not limited to:

• Professionally responds to pre-sales and/or post-sales questions from consumers of residential equipment
• Interprets and explains the terms of product warranties
• Provides product information to the consumer that may include discussing the differences in products, product capabilities and features and benefits
• Provide product documentation to consumer if requested
• May assess needs and suggest/promote alternative products or services
• Guide the consumer to the dealer if dealer services are required

Education and Experience:

Requires a high school diploma or equivalent.  Entry level.  Bachelor’s degree preferred.

Must also have the following demonstrated knowledge, skills, and abilities:

• Must be able to work in a fast-paced goal-oriented environment
• Excellent written and verbal communication skills, including effective listening skills
• Excellent presentation and customer service skills
• Excellent analytical and troubleshooting skills
• Excellent ability to handle and diffuse difficult customer situations
• Ability to multitask and prioritize multiple technical requests
• Proficient in Microsoft Office Suite. Experience with SAP is preferred

#LI-CG1

#LI-Hyrid