Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

WHAT YOU’LL BE DOING

We are seeking a highly organized and detail-oriented Training Program Coordinator to join our Client Advisory Team. This role is ideal for a proactive, customer-service-focused individual with a strong background in project management and the ability to manage multiple priorities. The ideal candidate will possess exceptional attention to detail, excellent communication skills, and a commitment to ensuring smooth, efficient operations in all aspects of executing high quality training events for our customers.

In this role, you will be responsible for managing a wide range of logistics and administrative tasks for our training programs, including class coordination, materials management, vendor communications, billing, and district outreach. You will also serve as the primary point of contact for both internal teams and external customers, ensuring a positive experience from start to finish.

What you will be doing:

• Class Materials & Supplies Management
• Travel Coordination & Day of training event execution.
• Reporting & Metrics
  • Class Rosters & Communication
  • Create weekly performance reports detailing the number of classes sold and revenue generated.
  • Update class activity forecasts and generate monthly PowerPoint presentations comparing current enrollments to the previous year.

• Manage Class schedules and maintain accuracy in LMS
• Billing & Financial Administration
• Manage billing for private classes, ensuring accurate pricing, credits, and cross-charges as required.
• Issue credits for classes not attended, overbilled, or covered by Districts.
• Bill for incidentals, such as non-standard materials (e.g., duct calculators).

• District Sales team Communications

• Send out class schedules and registration confirmations to District Managers, Team Managers, and other stakeholders (FTC’s, Store Managers, ISRs) at regular intervals (60, 30, 14, and 7 days before class).
• Inform the relevant parties of class cancellations or change

• Client Advisory team oversight and leadership
• Provide the team Call lists and Promo offers each month
• Monitor the team’s performance against weekly goals

The Compensation range for this position is approximately $46,400 - $60,900 and will be based on the candidate’s qualification, experience, and education.

WHAT WE ARE LOOKING FOR: 

• • Requires a high school diploma or an equivalent combination of education and experience.
  • 3-5 years of experience in project management, training events coordination, or customer service.
  • Experience in a training or educational environment is a plus.
• Skills:
  • Strong attention to detail and ability to juggle multiple tasks simultaneously.
  • Exceptional written and verbal communication skills.
  • Strong problem-solving abilities and proactive approach to issue resolution.
  • Ability to manage vendor relationships and negotiate contracts.
  • Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word), and experience with learning management systems is a plus.
• Personal Attributes:
  • Strong organizational skills and ability to prioritize tasks.
  • Ability to work effectively with diverse teams and individuals at all levels.
  • High level of customer service orientation with a focus on delivering exceptional support to internal and external customers.

• Collaborative team player who is also an independent thinker
• Ability to think strategically and translate strategy into practice
• Strong work ethic
• Willingness and desire to help make others around you better
• Tenacious & resilient

WE VALUE DIVERSITY

We believe that diversity and inclusion is critical to our success as a global company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Our goal is to build workplaces that reflect the communities where we live and work, support the growth and development of each team member as they strive to reach their full potential, and empower them to be their authentic selves. Lennox is an equal opportunity employer.

WHAT WE OFFER: 

Lennox offers employees a variety of flexible work options.  This position is a hybrid role working Monday through Thursday in the office with the option to work on Friday at home.

• Competitive base salary
• Excellent medical plans designed to support healthy lifestyles
• Mental and financial health programs
• Outstanding 401k with company matching
• Employee stock purchase program
• Community involvement opportunities
• Robust employee assistance program
• And much, much more!

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