Lennox National Account Services (NAS), wholly owned by Lennox International, a 120+ year old company and a world leader in the Heating, Ventilation and Air Conditioning (HVAC) industry. NAS is a major, national player in the Commercial Heating Ventilating and Air Conditioning (HVAC) maintenance and service industry.

We have 100+ offices throughout the continental United States and are still growing and expanding. In the next 5 years we will double the number of Branch Offices and significantly increase annual revenue. In order to so we need good people like you, who want to grow and learn. We consistently offer the best of both to all our employees. We are an equal opportunity employer (EEOC).

Benefits:

For information regarding our impressive benefits package, please visit our website at: LII Benefits.  We have matching 401(k), comprehensive health and wellness, perks and discounts, pet insurance, free subscriptions and much more!  Note: benefits may vary depending on the position and are subject to change

This role is expected to function at a high level with respect to volume and efficiency of timely processing of equipment quotations, part orders, and resolution of time sensitive issues with limited supervision.

• Effectively manages and prioritizes daily workload to ensure job bid dates, emergency replacements and the product replacement needs of our internal and external customers are met.
• Must be timely and efficient in managing all projects to assure delivery deadlines are met.
• This includes managing the production period, for delivery changes for a stated project / job.
• Participates in process improvement team initiatives.
• Perform individual and team duties as assigned or as the situation dictates.
• Establish and maintain a good repour with our team by providing timely and accurate service and follow up to internal and external customers.
• Effectively disseminate and process quotations and order management, utilizing CRM and SAP. Interpret and execute customer projects / expectations.
• Handles special assignments and miscellaneous projects as assigned.
• Embraces an environment that facilitates team collaboration and sharing of information and knowledge.
• Embrace, communicate, and work towards the achievement of departmental strategic / key initiatives in a fast-paced changing work environment.
• Grow our Lennox Parts purchasing program and understanding how the rebate program affects the purchases. 
• Create a non-OEM part cross reference document.
• Work one on one with our Branch Managers to achieve our material cost savings goal.
• Locate backordered parts as needed.
• Order monthly PM materials for our branches as needed.

• Requires a high school diploma or an equivalent combination of education and experience.
• A Associates degree or equivalent is preferred. Requires at least 3 years related experience.
• Proficient with Microsoft Office and CRM software.
• Working knowledge of SAP a plus.
• Excellent customer service skills.
• Effective at written and verbal communication, including effective listening skills.
• Ability to handle difficult or emotional customer situations.
• Strong problem solving and time management skills.

WE VALUE DIVERSITY

Here at Lennox, we believe that diversity and inclusion is critical to our success as a global company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Our goal is to build workplaces that reflect the communities where we live and work, support the growth and development of each team member as they strive to reach their full potential, and empower them to be their authentic selves. Lennox is an equal opportunity employer.