Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

The Compensation range for this position is approximately $45,050 - $55,650 and will be based on the candidate’s qualification, experience, and education.

Under general direction, evaluates and processes warranty claims and product registrations. Supports customers and homeowners by phone and e-mail.

Duties include, but are not limited to: 

• Provides customer service and support related to warranty and product registration.
• Able to meet SLA requirements.
• Resolves complex non-standard warranty items independently.
• Refers highly unusual situations to higher authority for review and reconciliation.
• Handles situations which may require adaptation of response or extensive research according to claim complexity.
• Provides technical support for online tools to track warranty claims and product registration.
• Provides liaison with customers during post delivery times.

Requirements:

• High School diploma or an equivalent combination of education and experience.  Bachelor’s degree preferred.
• Requires at least six months call center experiences and at least 2 year’s related experience.
• Excellent written and verbal communication skills
• Requires a working knowledge of products and parts
• Must have developing knowledge of warranty review processes
• Ability to navigate SAP and other relevant applications
• Advance problem solving abilities

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