Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

As a Senior Business Systems Analyst, you will play a key role in the design and implementation of IT solutions that transform the customer experience and streamline operational processes. You will work closely with business and technical teams to identify needs, define system requirements, and ensure successful implementation of solutions.  

Key Responsibilities: 

• Solution Design and Delivery - Collaborate with CX stakeholders to gather, analyze, and document requirements. Use knowledge of business processes and related systems to design efficient solutions that meet business needs and conform to enterprise standards. Perform system configuration changes and coordinate development efforts. 

• Business Process Improvement – Analyze business processes to identify inefficiencies, bottlenecks, and opportunities for improvement. Define changes to IT solutions that will improve productivity, reduce operating costs, or enhance the customer experience. 

• Testing – Perform unit tests, create test plans, and coordinate testing to ensure solutions meet requirements. Ensure compliance with security and accessibility standards. 

• Stakeholder Communication – Act as a liaison between business and IT throughout the entire lifecycle. Provide regular updates, manage expectations, and ensure all parties are aligned and informed. 

• Project Management – Define project timelines and coordinate implementation efforts to ensure projects are delivered on time and within budget. Work with resource managers to secure required resources and facilitate demand planning and workload prioritization. 

• Post-Implementation Support – Ensure solutions meet objectives by monitoring system usage, collecting user feedback, troubleshooting issues, and identifying improvements.  

Qualifications and Experience: 

• Bachelor’s degree plus 5+ years of progressive experience implementing CX solutions required (Marketing Automation, CRM and Commerce). 

• Strong functional understanding of Marketing, Sales and Service processes and concepts. 

• Proven experience designing end-to-end solutions that drive operational efficiencies. 

• Demonstrated ability to produce functional specifications for deliverables of varying size, from small enhancements to large projects. 

• Strong problem-solving skills, strategic thinking, and proficient at addressing complex challenges. 

• Excellent written and verbal communication skills with the ability to interact effectively with stakeholders at all levels, from end users to senior management. 

• Prior experience managing projects and working with cross-functional teams. 

• Working knowledge of SAP Sales and Distribution processes and data structures preferred. 

• Working knowledge of middleware solutions and integration concepts a plus. 

This is an onsite position in Richardson, TX.    We are in the office Monday - Thursday, with the option of working remote on Friday.

WHAT WE OFFER

At Lennox, our greatest assets are our employees, and we are committed to providing limitless opportunities for growth and development of all, largely promoting from within the organization. This position is ideal for anyone looking for a diverse working environment with long term growth possibilities. 

• Competitive base salary
• Excellent medical plans designed to support healthy lifestyles
• Mental and financial health programs
• Outstanding 401K with company matching and 1-year bonus
• Employee Stock Purchase Program
• Community involvement opportunities
• Robust Employee Assistance Program
• And much, much more!

WE VALUE DIVERSITY

Here at Lennox, we believe that diversity and inclusion is critical to our success as a global company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Our goal is to build workplaces that reflect the communities where we live and work, support the growth and development of each team member as they strive to reach their full potential, and empower them to be their authentic selves. Lennox is an equal opportunity employer.

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