Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

The Compensation range for this position is approximately $40,800 - $50,400 and will be based on the candidate’s qualification, experience, and education.

General Summary:

Works independently to handle a variety of incoming consumer inquiries on Residential HVAC products through a Contact Center. This position responds to questions and requests for information regarding products and dealers to provide the best customer experience possible. 

Duties include, but are not limited to:

• Professionally responds to pre-sales and/or post-sales questions from consumers of residential equipment
• Interprets and explains the terms of product warranties
• Provides product information to the consumer that may include discussing the differences in products, product capabilities and features and benefits
• Provide product documentation to consumer if requested
• May assess needs and suggest/promote alternative products or services
• Guide the consumer to the dealer if dealer services are required

Education and Experience:

Requires a high school diploma or equivalent.  Entry level.  Bachelor’s degree preferred.

Must also have the following demonstrated knowledge, skills, and abilities:

• Must be able to work in a fast-paced goal-oriented environment
• Excellent written and verbal communication skills, including effective listening skills
• Excellent presentation and customer service skills
• Excellent analytical and troubleshooting skills
• Excellent ability to handle and diffuse difficult customer situations
• Ability to multitask and prioritize multiple technical requests
• Proficient in Microsoft Office Suite. Experience with SAP is preferred

Our Culture:
At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization.  They define our culture – which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!

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