Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

Our Core Values of Integrity, Respect and Excellence are more than just what we say, they are what we do!

WHAT YOU’LL BE DOING

The Account Development Representative will play a crucial role in driving business growth for Lennox Residential by generating qualified leads, building relationships with potential customers, and supporting the overall sales process. This position will coordinate with internal support functions such as Sales Effectiveness, Sales Intelligence, Business Development, and Marketing to ensure that all processes are followed, and that critical information and activities are captured throughout the lead management process.

The Account Development Representative will be responsible for prospecting efforts for specific Territories and Districts, collaboration with the sales team on key sales activities, and utilization of the Sales CRM (Salesforce.com) for data capture and tracking. This position will work within a cross-functional team structure to deliver on initiatives that directly impact the sales of the company’s products and services.

Responsibilities

• Conduct targeted outbound prospecting to identify and qualify potential customers within specified geographic areas. Support Market Strikes and Market Blitz events with outbound calling, TM appointment scheduling, and route creation.
• Utilize various channels, including phone calls, emails, and social media, to engage prospects and generate interest in Lennox products and solutions.
• Assess the needs of potential customers to determine if there is a fit with Lennox products and services.
• Collaborate closely with the field sales team to hand off Sales Qualified Leads (SQL’s) to contribute to the development of a robust sales pipeline and ensure a consistent feedback loop on lead / contact quality to foster a cycle of continuous improvement.
• Stay informed about industry trends, competitor activities, and market dynamics to effectively position Lennox as a leader in the HVAC space.
• Provide valuable insights and feedback to the marketing and sales teams to enhance overall market strategy.
• Collaborate with internal stakeholders, including sales, stores, marketing, and customer experience teams, to ensure a seamless customer experience.
• Maintain clear and concise communication with prospects to educate them about Lennox offerings and value propositions.
• Utilize Sales CRM tools (Salesforce.com) to track and report on key performance metrics, including lead generation, conversion rates, and pipeline development.
• Provide regular updates to team leadership and sales leadership on progress, challenges, and opportunities within the assigned geographic areas.
• Generate Sales Qualified Leads (SQL’s) by following up on those from marketing, industry events, or from outbound calling and ensure that low quality leads are appropriately handled and not unnecessarily passed on to the field sales team.

WHAT DRIVES SUCCESS:

Having the right qualifications is only a part of what it takes to be a successful employee. At Lennox International, we believe in following a set of behaviors and competencies to achieve your full potential. In this position, it is vital that you embody these core competencies:  

• Situational Adaptability: You flex your approach and demeanor to suit various scenarios. You successfully shift gears as new developments and competing priorities arise – balancing routine tasks, urgent action items, and long-term projects is second nature for you.
• Decision Quality:You make thoughtful and timely decisions with the best interest of the organization in mind, prioritizing and organizing key deliverables and ensuring stakeholder buy in.
• Drives Results: You show pride in “getting the job done” with a bias for action, going above and beyond to ensure your responsibilities have been met. During high pressure moments, you work diligently to meet deadlines and show value in your work.

The base salary range for this position is $70,000 to $91,350 and will be based on the candidate’s qualifications, experience, and education.  This position is also eligible for commissions and bonuses subject to the company’s compensation plan.

WHAT WE ARE LOOKING FOR: 

Requires a bachelor's degree or an equivalent combination of education, experience (1-3 years), and certification. Prefer experience in B2B sales development or a similar role with excellent communication and interpersonal skills.

• Results-oriented individual with a passion for driving business growth.
• Self-motivated, analytical, quick learner, organized, detail-oriented, and multi-tasker.
• Proven skills in building relationships, listening, and persuading.
• Knowledge of principles and methods for showing, promoting, and selling products or services.
• Familiarity with CRM tools and sales automation software such as Salesforce.com.
• Proficiency with Microsoft Programs including Teams, Excel, Word, PowerPoint, and Outlook.  
• Keen project management skills with an ability to interact with and motivate others to succeed on several fronts simultaneously.
• Effective verbal and written communication on all levels, both internally and externally.
• Prioritizes workload and meets deadlines for a variety of "deliverables".
• Strong problem solving and troubleshooting skills with the ability to exercise mature judgment.
• Communicates effectively with sales, marketing, and executive leadership.

WE VALUE DIVERSITY

We believe that diversity and inclusion is critical to our success as a global company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Our goal is to build workplaces that reflect the communities where we live and work, support the growth and development of each team member as they strive to reach their full potential, and empower them to be their authentic selves. Lennox is an equal opportunity employer.

WHAT WE OFFER: 

Lennox offers employees a variety of flexible work options.  This position is a hybrid role working Monday through Thursday in the office with the option to work on Friday at home. 

Benefits:

Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.

Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 10 paid holidays, and 3 floating holidays per year.

Our Culture:
At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization.  They define our culture – which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!

Disclaimers:

The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.

This posting is anticipated to remain open until May 1, 2025.

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