WHO WE ARE

Lennox International (LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.

Here at Lennox, we realize that our greatest assets are our employees. This is why we are committed to providing limitless opportunities for growth and development of all our employees, largely promoting from within the organization.

Our Core Values of Integrity, Respect and Excellence are more than just what we say, they are what we do!

WHAT YOU’LL BE DOING

Under direct supervision, this role is expected to function at a high level with respect to volume and efficiency of timely processing of customer quotations, orders, and resolution of customer disputes with limited supervision.

• Effectively manages and prioritizes daily workload to ensure job bid dates, emergency replacements and the product replacement needs of our internal and external customers are met.
• Must be timely and efficient in managing all projects to assure delivery deadlines are met.
• This includes managing the production period, for delivery changes for a stated project / job.
• Participates in process improvement group initiatives.
• Is an active team member with assigned team account responsibilities.
• Perform individual and team duties as assigned or as the situation dictates.
• Establish and maintain good customer relations by providing timely and accurate service and follow up to internal and external customers.
• Effectively disseminate and process quotations and order management, utilizing CRM and SAP.
• Interpret and execute customer projects / expectations (i.e. Schools / MRs / National Accounts).
• Handles special assignments and miscellaneous projects, as assigned by management staff.
• Embraces an environment that facilitates team collaboration and sharing of information and knowledge.
• Timely execution of all related Performance Management activities.
• Embrace, communicate, and work towards the achievement of departmental strategic / key initiatives in a fast-paced changing work environment.

WHAT WE OFFER

Lennox offers employees a variety of flexible work options. This position is a hybrid role that works Monday through Thursday in the office with the option to work Friday remotely.

• Tuition reimbursement
• Medical, dental, and vision insurance, prescription drug coverage
• 401(k) retirement plan
• Short-term disability insurance
• 8 weeks paid birthing leave; 2 weeks paid bonding leave
• Life and long-term disability insurance
• Depending on date of hire, new employees receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 12 paid holidays, and 3 floating holidays per year
• Benefits are subject to applicable eligibility requirements

WHAT WE ARE LOOKING FOR

• Requires a high school diploma or an equivalent combination of education and experience.
• A bachelor's degree or equivalent is preferred.
• Proficient with Microsoft Office and CRM software.
• Working knowledge of SAP a plus.
• Excellent customer service skills.
• Effective at written and verbal communication, including effective listening skills.
• Ability to handle difficult or emotional customer situations.
• Problem solving and time management skills.
• Ability to adapt to competing demands.

COMPENSATION

The Compensation range for this position is approximately $51k - $64k and will be based on the candidate’s qualification, experience, and education.

OUR CULTURE

At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization.  They define our culture – which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!

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