WHO WE ARE

Lennox International (LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.

Here at Lennox, we realize that our greatest assets are our employees. This is why we are committed to providing limitless opportunities for growth and development of all our employees, largely promoting from within the organization.

Our Core Values of Integrity, Respect and Excellence are more than just what we say, they are what we do!

WHAT YOU WILL BE DOING

As a Strategic Account Sales Specialist, you will function at a very high level with respect to volume and efficiency of timely processing of customer quotations, orders and resolution of customer disputes with minimal supervision. Additionally, this role will share continual responsibility with the Team Lead for established work procedures and processes that support company and departmental standards, procedures and strategic directives.

Additional responsibilities:

• Shares a portfolio of customer accounts within a team setting and collaborates to complete work in an efficient and effective manner.
• Responds to complex customer inquiries via phone and email with a high level of professionalism and finesse.
• Project manages multi-site jobs entailing a high volume of quoting, order conversion, follow-up, and delivery releases to meet all required jobsite deadlines.
• Establishes and maintains good customer relations by providing timely, professional, and accurate service to internal and external customers.
• Works closely with the salesforce to ensure customer expectations are met.
• Provides direction to less experienced team members.

WHAT WE ARE LOOKING FOR

• High school diploma or an equivalent combination of education and experience.
• bachelor's degree or equivalent is preferred.
• 5+ years related experience.
• Ability to use Microsoft Office and CRM software effectively.
• Experience with SAP preferred.
• Excellent customer service skills.
• Effective at written and verbal communication, including effective listening skills.
• Ability to handle difficult or emotional customer situations.
• Strong problem solving and time management skills.
• Ability to handle and prioritize competing demands.

WHAT WE OFFER 

At Lennox, we realize that our greatest assets are our employees. This is why we are committed to providing limitless opportunities for growth and development of all of our employees, largely promoting from within the organization. This position is a hybrid role that works Monday through Thursday in the office with the option to work Friday remotely.

In addition, you will receive a:

• Tuition reimbursement
• Medical, dental, and vision insurance, prescription drug coverage
• 401(k) retirement plan
• Short-term disability insurance
• 8 weeks paid birthing leave; 2 weeks paid bonding leave
• Life and long-term disability insurance
• Depending on date of hire, new employees receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 12 paid holidays, and 3 floating holidays per year
• Benefits are subject to applicable eligibility requirements

Compensation:

This position includes a base salary and commission. The compensation range for this role is 95% base salary plus 5% commission. Compensation is based on the candidate’s qualifications, experience, and education. 

OUR CULTURE

At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization.  They define our culture – which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!

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