Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

The Commercial Credit Analyst reports to the Supervisor of Commercial Credit Services.

WHAT YOU'LL BE DOING:

• Conduct daily collection calls and periodic customer visits to resolve account receivable balances. This includes contact by telephone, email and/or through customer portals.
• Build internal and external customer relationships in a professional manner.
• Timely reconcile and resolve billing issues within assigned portfolio(s).
• Review and approve Commercial job sheets.
• Responsible for protecting all lien rights on jobs over $40K within assigned portfolio(s).
• Remain in rollover phone system while assisting with incoming calls.
• Will resolve moderately complex credit problems and request assistance on highly sensitive accounts.
• Regularly communicates with Sales, Billing, Branches and other departments regarding past-due accounts.
• Will review order holds and make recommendations on hold/release within established department guidelines.

WHAT WE ARE LOOKING FOR:

• Requires a bachelor's degree or an equivalent combination of education and work experience.
• Proficient in Microsoft Office and other productivity software systems. Advanced Excel skills are required.
• Knowledge of SAP and Get Paid are highly desirable.
• Strong understanding of Construction credit and bond/lien laws.
• Strong analytical, numeracy and research skills.
• Solid customer service and negotiation skills.
• Prior experience working with remote teams.
• Ability to build relationships with both remote and in-office teams, including but not limited to Sales, Billing and Branch personnel.

WHAT WE OFFER:

At Lennox, we realize that our greatest assets are our employees. This is why we are committed to providing limitless opportunities for growth and development of all our employees, largely promoting from within the organization. Lennox offers employees a variety of flexible work options. This role is based in the office Monday through Thursday, with the option to work remotely on Fridays.

Benefits:

• Competitive base salary
• Excellent medical plans designed to support healthy lifestyles
• Mental and financial health programs
• Outstanding 401k with company match and 1-year bonus 
• Employee Stock Purchase Program 
• Community involvement opportunities 
• Robust Employee Assistance Program
• Relocation assistance is available 
• And much, much more!

The compensation range for this position is approximately $56,000 - $73,000 and will be based on the candidate’s qualification, experience, and education

OUR CULTURE

At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization.  They define our culture – which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!

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