Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

The Credit Collections Analyst is responsible for collections of outstanding accounts receivable from the existing customer base, resolving customer billing problems and reducing accounts receivable delinquency. This position is high volume, fast paced, large portfolio and will report to the Residential Credit Supervisor. Duties include, but are not limited to: 

WHAT YOU'LL BE DOING: 

• Contact customer for payments both verbally and via email. 
• Provide timely follow-up on payment arrangements.
• Building internal and external customer relationships in a professional manner while keeping and improving customer relations.
• Reconcile and resolve billing issues that arise, applying good customer service in a timely manner
• Review and monitor assigned accounts and all applicable collection reports.
• Review and release orders throughout the day 
• Review and maintain customer credit limits
• Review and approve Commercial Job Sheets as needed
• Have knowledge of Mechanics Lien Laws, to include sending notices when applicable. 
• Remain in rollover phone system answering incoming calls
• Some travel involved

WHAT WE ARE LOOKING FOR: 

• Requires a bachelor's degree or an equivalent combination of education and experience.
• Proficient in Microsoft Office and other productivity software systems, (Get Paid and SAP are a plus).
• Strong analytical, numeracy and research skills.
• Excellent communication skills.
• Solid negotiation and leadership skills.
• Excellent customer relations skills.

WHAT WE OFFER:

At Lennox, we realize that our greatest assets are our employees. This is why we are committed to providing limitless opportunities for growth and development of all our employees, largely promoting from within the organization. Lennox offers employees a variety of flexible work options. This role is based in the office Monday through Thursday, with the option to work remotely on Fridays.

Benefits:

• Competitive base salary
• Excellent medical plans designed to support healthy lifestyles
• Mental and financial health programs
• Outstanding 401k with company match and 1-year bonus 
• Employee Stock Purchase Program 
• Community involvement opportunities 
• Robust Employee Assistance Program
• Relocation assistance is available 
• And much, much more!

The compensation range for this position is approximately $56,000 - $73,000 and will be based on the candidate’s qualification, experience, and education

OUR CULTURE

At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization.  They define our culture – which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!

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