Lennox (NYSE: LII) is an industry leader in energy-efficient climate-control solutions founded over a century ago on the principles of integrity and innovation. Dedicated to sustainability and creating comfortable, healthier environments for our residential and commercial customers while reducing their carbon footprint, we lead the field in innovation with our cooling, heating, indoor air quality, and refrigeration systems.

Heatcraft Refrigeration is a long-standing leader in the world of commercial refrigeration, providing climate-control solutions. Their state-of-the-art manufacturing facilities in the cities of Stone Mountain and Tifton, Georgia, produce evaporators, condensers, compressor racks, and other top-quality refrigeration products for their six market-leading brands: Bohn, Larkin, Climate Control, Chandler, Magna Industrial and InterLink. Heatcraft products are primarily used to preserve food and other perishables in supermarkets, convenience stores, restaurants, warehouses and distribution centers, in addition to other applications such as data centers, pharmaceutical and industrial process cooling.

As the Sr. Refrigeration Technical Support Agent, you will provide post-sales refrigeration support, which includes the commissioning, installation, testing, maintenance and training services to Heatcraft customers, end-users and field sales both remotely and at jobsites. Proficient in the principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.

• Provide customer technical support in the setup, configuring, troubleshooting and operating of Heatcraft products via phone and email communications.
• Provide customer-specific troubleshooting assistance for Heatcraft equipment and related controls.
• Provide training, as required, to the sales group and customers on the features, proper use and application of Heatcraft products.
• Coordinate with various Heatcraft functional areas, as needed, in the resolution of technical field issues and the identification of their internal corrective actions.
• Ability to manage multiple tasks concurrently.
• Collaborate with engineering and product development teams as needed to support successful go to market.
• Up to 20% travel may be required as needed.

WHAT WE ARE LOOKING FOR

In order to be successful in this role, you will need to have the following:

• Bachelor's degree is preferred or an equivalent combination of education and experience.
• At least 5 years of professional experience working with HVAC/R control systems such as intelliGen, Emerson E2/E3, Danfoss controls, Carel controls, MCS (Magnum/MicroMag), and/or Beacon II QRC.
• Professional experience with the Refrigeration systems is highly desired.
• Proficiency in reading and understanding both electrical schematics and piping diagrams.
• Proficient in use Microsoft Word and Excel.

The Compensation range for this position is approximately $90,000 - $118,500 and will be based on the candidate’s qualification, experience, and education.

WHAT WE OFFER

At Heatcraft, we realize that our greatest assets are our employees. This is why we are committed to providing limitless opportunities for growth and development of all our employees, largely promoting from within the organization. Lennox/Heatcraft offers employees a variety of flexible work options, as outlined in Lennox’s FlexWork guidelines, including the potential opportunity for remote work for select positions. This role is based in the office Monday through Thursday, with the option to work remotely on Fridays.

• Competitive base salary
• Excellent medical plans designed to support healthy lifestyles
• Mental and financial health programs
• Outstanding 401K with company matching and 1-year bonus
• Employee Stock Purchase Program
• Community involvement opportunities
• Robust Employee Assistance Program
• And much, much more!

Our Culture

At Heatcraft, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization.  They define our culture – which is about how we do business and how we treat others. Heatcraft is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Heatcraft, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!

Disclaimers

The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.

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