Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

WHAT YOU WILL BE DOING

As a Credit Analyst, you will conduct daily collection efforts (email, calls, portal reviews) on an assigned portfolio of accounts to resolve and minimize NAS account receivable delinquencies and DSO.

• Regularly communicate and work with customers, sales, billing, branches, and other departments to resolve past due accounts.
• Meet or exceed AR KPI’s including, current%, >30 day% and DSO (monthly and annual) and the December cash collection target.
• Work in multiple customer AP web-based portal systems. This includes researching invoice(s) status, payments, account reconciliations and providing management with weekly/monthly/quarterly updates on customers account status.
• Actively participate in account discussions during the weekly, monthly, and quarterly NAS AR aging meetings with senior management.
• Responsible for preparing and distributing weekly/monthly/quarterly NAS AR aging reports.
• Generate customer statements as requested.
• Work closely with the billing team to help identify and resolve billing errors.
• Ensure that notes are provided on the Top 25 accounts and Top 10 high-risk accounts for the weekly, monthly, and quarterly NAS AR meetings.
• Other duties as assigned.

WHAT WE ARE LOOKING FOR

• Requires a bachelor's degree or an equivalent combination of education and relevant experience
• Proficient in Microsoft Office and other productivity software systems.
• Advanced Excel skills are required
• Prior work experience and proficiency in working in customer web-based portals; Service Channel, Ariba, FM Pilot, EMCOR, Coupa, Officetrax, Corrigo Pro, et al.  
• Prior experience collaborating with remote teams.
• Ability to build relationships with remote teams, including sales, billing, branch personnel, customers, et al.
• Good communication, analytical and research skills
• Good negotiation and leadership skills
• Ability to build and maintain relationships with internal/external customers
• Excellent customer relations skills

WHAT WE OFFER:

At Lennox, we realize that our greatest assets are our employees. This is why we are committed to providing limitless opportunities for growth and development of all our employees, largely promoting from within the organization. Lennox offers employees a variety of flexible work options. This role is based in the office Monday through Thursday, with the option to work remotely on Fridays.

Benefits:

• Competitive base salary
• Excellent medical plans designed to support healthy lifestyles
• Mental and financial health programs
• Outstanding 401k with company match and 1-year bonus 
• Employee Stock Purchase Program 
• Community involvement opportunities 
• Robust Employee Assistance Program
• Relocation assistance is available 
• And much, much more!

The compensation range for this position is approximately $70,000 - $80,000 and will be based on the candidate’s qualification, experience, and education.

OUR CULTURE

At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization.  They define our culture – which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!

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