Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

Our Core Values of Integrity, Respect and Excellence are more than just what we say, they are what we do!

WHAT YOU’LL BE DOING

Lennox is transforming the HVAC industry by delivering smarter, more connected experiences for homeowners, dealers, and service technicians. We are seeking a Principal Product Manager, SW Services to lead the vision, strategy, and execution of our mobile applications for technicians and homeowners, service dashboards, and emerging energy service integrations—including partnerships with DERMs and energy aggregators.

This is a pivotal role for a strategic, customer-obsessed leader who thrives in complex, cross-functional environments and can operate from 0 to 1. You will drive digital product innovation across a multi-platform ecosystem that impacts how Lennox interacts with its dealer partners, service professionals, and customers in the field and at home.

Lead with Vision

• Own and evolve the multi-year roadmap for technician-facing mobile apps, homeowner experiences, and service operations dashboards.
• Translate HVAC service workflows, digital customer journeys, and energy ecosystems into scalable, intuitive software products.
• Define and execute the strategy for third-party integrations and energy services (DERMs, demand response, grid services) in partnership with our smart thermostat and cloud platform teams.

Be the Voice of the Customer

• Build deep empathy for service technicians, dealers, and homeowners through regular VOC (voice of customer), user research, and field observations.
• Use quantitative and qualitative insights to shape product hypotheses, prioritize features, and iterate quickly.

Drive Cross-Functional Execution

• Partner closely with engineering, design, UX research, sales, and marketing to drive product outcomes from concept to launch.
• Collaborate with Lennox IoT platform, controls, and mobile engineering teams to ensure seamless end-to-end system integration.

Deliver Business Outcomes

• Define and monitor key success metrics, including adoption, engagement (DAUs/MAUs), service efficiency, and customer satisfaction.
• Develop business cases for new service features and energy programs, aligned with Lennox’s growth goals and sustainability roadmap.

Expand Our Ecosystem

• Identify and manage technology and service partners to accelerate Lennox’s capabilities in energy optimization and smart services.
• Evaluate APIs, third-party platforms, and data-sharing partnerships that can deliver new forms of customer value.

WHAT DRIVES SUCCESS:

Having the right qualifications is only a part of what it takes to be a successful employee. At Lennox International, we believe in following a set of behaviors and competencies to achieve your full potential. In this position, it is vital that you embody these core competencies:  

• Situational Adaptability: You flex your approach and demeanor to suit various scenarios. You successfully shift gears as new developments and competing priorities arise – balancing routine tasks, urgent action items, and long-term projects is second nature for you.
• Decision Quality:You make thoughtful and timely decisions with the best interest of the organization in mind, prioritizing and organizing key deliverables and ensuring stakeholder buy in.
• Drives Results: You show pride in “getting the job done” with a bias for action, going above and beyond to ensure your responsibilities have been met. During high pressure moments, you work diligently to meet deadlines and show value in your work.

WHAT WE ARE LOOKING FOR: 

• 8+ years of experience in Product Management, with at least 3+ years leading B2B or B2B2C mobile or SaaS platforms.
• Bachelor’s degree required; MBA or technical graduate degree preferred.
• Track record of 0→1 product delivery, with demonstrated success in launching new service tools, apps, or integrations.
• Experience working with technician or field service applications, customer support dashboards, or IoT-enabled platforms.
• Strong understanding of mobile UX, connected devices, and API ecosystems.
• Prior experience working with DERMs, utility programs, or energy service platforms is highly desirable.
• Proficient in product analytics, A/B testing, and cohort analysis to drive decisions.
• Excellent communication and storytelling skills—you can clearly articulate a product vision to both executive and technical audiences. 

WHAT WE OFFER: 

This position is based in the office, Monday through Friday. 

This is a salaried exempt role. The salary range for this role and market is between $129,600 – $170,100 annually.  Factors that may affect the starting salary include geography/market and the individual’s tenure, performance, skills, education, experience, and other qualifications of the successful candidate.

Employees in this role are also eligible for an annual bonus in accordance with the terms of the Company’s applicable plan.  Employees in this role are not eligible for overtime.

Benefits:

Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.

Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 10 paid holidays, and 3 floating holidays per year.

Our Culture:
At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization.  They define our culture – which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!

Disclaimers:

The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.

This posting is anticipated to remain open until Oct 15th.

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