Lennox National Account Services (NAS), wholly owned by Lennox International, a 120+ year old company and a world leader in the Heating, Ventilation and Air Conditioning (HVAC) industry. NAS is a major, national player in the Commercial Heating Ventilating and Air Conditioning (HVAC) maintenance and service industry.

We have 100+ offices throughout the continental United States and are still growing and expanding. In the next 5 years we will double the number of Branch Offices and significantly increase annual revenue. In order to so we need good people like you, who want to grow and learn. We consistently offer the best of both to all our employees. We are an equal opportunity employer (EEOC).

Benefits:

For information regarding our impressive benefits package, please visit our website at: LII Benefits.  We have matching 401(k), comprehensive health and wellness, perks and discounts, pet insurance, free subscriptions and much more!  Note: benefits may vary depending on the position and are subject to change.

Leads, supports, and drives the Lennox National Account Services (NAS) operations Quality and Training initiatives. Drives performance to ensure quality of work and aligns company Training programs to achieve optimal results. This role is a key member of the Leadership Team and a leader who must solve problems, makes informed decisions and manages resources in order to achieve maximum results with a high level of integrity and professionalism.

Duties include, but are not limited to:

• Supports, coaches, and directs Lennox NAS quality initiatives and training needs to ensure effective results.
• Field Operations: Ensures quality standards are maintained for the field in the most efficient manner. Seeks out improvement opportunities. Works closely with Operations leaders to assess needs and develop strategies to achieve business needs. Ensures field audits are scheduled and completed.
• Customer Service: Ensures quality standards are in place to meet and deliver customer expectations.
• Training: Identifies training and development needs for the field operations staff functions. Defines and develops training goals to ensure all personnel are equipped and ready to meet business requirements. Works closely with Field Technical Specialist to organize effectively and to develop strategies and goals to meet business objectives.
• Communication: Effectively communicates with business leaders and works closely to meet defined strategies and goals

• Bachelor’s Degree (B.S.) or equivalent related work experience
• Successfully managed a related field support organization or service business for a minimum of three years or a minimum of five years equivalent field operations management experience
• Minimum five (5) years supervisory experience
• HVAC industry knowledge preferred
• Computer skills and proficiency in MS Office software
• Ability to develop and train work force, build relationships
• Ability to adjust priorities and manage time wisely in a fast-paced environment
• Ability to communicate in a clear, concise, understandable manner, and listen attentively

Our Culture:
At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization.  They define our culture – which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!

Disclaimers:

The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time