WHO WE ARE

Lennox International (LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.

Here at Lennox, we realize that our greatest assets are our employees. This is why we are committed to providing limitless opportunities for growth and development of all our employees, largely promoting from within the organization.

Our Core Values of Integrity, Respect and Excellence are more than just what we say, they are what we do!

WHAT YOU’LL BE DOING

• Order validation and processing
• Answer phone calls promptly to provide status updates for customers
• Receive and review customer orders via online platforms/customer portal
• Accurately enter orders into SAP with all pertinent information
• Verify pricing, product availability, and provide delivery information.
• Respond to customer inquiries promptly and professionally to meet service levels.
• Provide order updates and tracking as needed.
• Identify opportunities for continuous improvement and provide feedback to enhance the customer experience.
• Work with other teams and departments as needed for resolution or updates. Supply Chain, Transportation, Distribution, Credit, Sales, Marketing, Technical Support, Applications, and others.
• Quote and order parts by looking up parts and providing price and availability.

WHAT WE ARE LOOKING FOR

• Requires a high school diploma or an equivalent combination of education and experience.
• A bachelor's degree or equivalent is preferred.
  Requires strong abilities with building relationships, listening, persuading, negotiating and managing time.
• Some knowledge of principles and methods for showing, promoting, and selling products or services.
• This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Knows some principles and processes for providing customer service.
• This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Effective at written and verbal communication.
• Has basic user knowledge of Microsoft Office and Customer Relationship Management software.

WHAT WE OFFER

At Lennox, we realize that our greatest assets are our employees. This is why we are committed to providing limitless opportunities for growth and development of all of our employees, largely promoting from within the organization. Our Core Values of Integrity, Respect and Excellence are more than just what we say, they are what we do!  This position is working Monday through Friday in the office.

• Tuition reimbursement
• Medical, dental, and vision insurance, prescription drug coverage
• 401(k) retirement plan
• Short-term disability insurance
• 8 weeks paid birthing leave; 2 weeks paid bonding leave
• Life and long-term disability insurance
• Depending on date of hire, new employees receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 12 paid holidays, and 3 floating holidays per year
• Benefits are subject to applicable eligibility requirements

The compensation range for this position is approximately $xxk - $xxk and will be based on the candidate’s qualifications, experience, and education.

OUR CULTURE

At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization.  They define our culture – which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!

Disclaimers

The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.

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