Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

Our Core Values of Integrity, Respect and Excellence are more than just what we say, they are what we do!

WHAT YOU’LL BE DOING

The Warranty Team Lead\Trainer plays a pivotal role in the development and performance of the Warranty Department. This individual will be responsible for training new and existing team members, refining warranty processes, supporting continuous improvement efforts, and ensuring consistent execution of company policies and procedures across the team. This is a hands-on leadership development and training role that combines technical warranty expertise with people development.

Key Responsibilities

• Design, develop, and deliver training programs for Warranty Team Members, including onboarding, process updates, and people development.
• Serve as a subject matter expert in warranty processes, systems, and tools.
• Support the implementation of new systems, procedures, or policies by training agents and ensuring adoption.
• Coach Team Members to improve team performance, problem-solving, and customer service standards.
• Monitor performance metrics and conduct gap analyses to identify training needs.
• Collaborate with Quality Assurance, Upper Management, and Product teams to align training with organizational goals.
• Create training materials, documentation, job aids, and SOPs tailored to warranty operations.
• Provide ongoing support and mentorship to Team Members post-training to ensure continued success.
• Assist in evaluating the effectiveness of training programs and make continuous improvements.
• Assist with high volumes of phone and email inquiries during seasonal demand
• Assume supervisory responsibilities when the supervisor is unavailable

WHAT DRIVES SUCCESS:

Having the right qualifications is only a part of what it takes to be a successful employee. At Lennox International, we believe in following a set of behaviors and competencies to achieve your full potential. In this position, it is vital that you embody these core competencies:  

• Situational Adaptability: You flex your approach and demeanor to suit various scenarios. You successfully shift gears as new developments and competing priorities arise – balancing routine tasks, urgent action items, and long-term projects is second nature for you.
• Decision Quality:You make thoughtful and timely decisions with the best interest of the organization in mind, prioritizing and organizing key deliverables and ensuring stakeholder buy in.
• Drives Results: You show pride in “getting the job done” with a bias for action, going above and beyond to ensure your responsibilities have been met. During high pressure moments, you work diligently to meet deadlines and show value in your work.

WHAT WE ARE LOOKING FOR: 

• Requires a high school diploma or an equivalent combination of education and experience.
• Requires at least 5 years related experience.
• Excellent written and verbal communication skills.
• Requires a working knowledge of products and parts.
• Must have full knowledge of warranty review processes.
• Must be able to provide work leadership and mentoring.
• May require advanced problem solving.
• Ability to navigate SAP and other relevant applications.

Compensation: This is a salaried non-exempt role. This means that employees are paid a salary and also receive overtime pay when they work more than 40 hours in a week (or as otherwise required by state law).  The starting salary range for this role and market is between $54,400 - $71,400 annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate.

Employees in this role are also eligible for a bonus in accordance with the terms of the Company’s applicable plan.

Benefits: Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.

Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 12 paid holidays, and 3 floating holidays per year.

Our Culture: At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture – which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!

Disclaimers: The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.

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