WHO WE ARE

Lennox International (LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.

Here at Lennox, we realize that our greatest assets are our employees. This is why we are committed to providing limitless opportunities for growth and development of all our employees, largely promoting from within the organization.

Our Core Values of Integrity, Respect and Excellence are more than just what we say, they are what we do!

WHAT YOU WILL BE DOING

• Under general direction, liaises with field service, engineering, product managers, and manufacturing to resolve product quality, recurring failure, or reliability concerns and drive continuous improvement.
• Investigates, analyzes, and compiles data to effectively communicate quality or problem descriptions to the proper departments.
• Leads cross-functional project teams to resolve field service issues.
• Reports on active projects and costs.
• Maintains status on product quality issues and creates product service and application bulletins when appropriate.
• Visits customer sites to observe, identify, and document field situations, and to assist in resolving problems.
• Collaborates with the new product development team to assess service requirements and provide technical support guidance.
• Fulfills requirements for Technical support in the stage-gate decision process.
• Reviews new product technical data and assists in identifying training content and requirements to launch new products.
• May conduct internal training on product and technical updates.

WHAT WE ARE LOOKING FOR

• Requires a bachelor's degree in engineering, a related field, or an equivalent combination of education and experience.
• Requires at least 5 years of relevant HVAC experience.
  Projects a positive and professional image at all times, assisting customers promptly and conducting all business in a friendly, courteous and knowledgeable manner.
• Demonstrates ability to advocate, organize, problem-solve, and provide root-cause results.
• Must be physically able to climb ladders and make roof-top inspections.
• Have strong understanding of Micrsoft Excel, PowerPoint and Word.
• SAP knowledge a plus.

Compensation: This is a salaried exempt role. The starting salary range for this role in the market is between $90K-$103k annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate. Employees in this role are also eligible for an annual bonus in accordance with the terms of the Company’s applicable plan. Employees in this role are not eligible for overtime.

Benefits: Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.

Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 12 paid holidays, and 3 floating holidays per year.

Our Culture: At Lennox, our Core Values of Integrity, respect, and excellence are ingrained in the fabric of the organization. They define our culture, which encompasses how we conduct business and how we interact with others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruiting, developing, and retaining talented individuals from diverse backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our ongoing growth and success. At Lennox, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us! 

Disclaimers: The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.