Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

Duties include, but are not limited to:

• Develops and maintains favorable relationships with new and existing clients in order to increase revenue
• Under minimal supervision, handles incoming customer requests and fulfills customer needs to ensure customer satisfaction
• Monitors open orders to ensure completeness in a prompt manner.
• Ensures proper pricing and provides proposal on new services.
• Reviews and troubleshoots customer problems and initiates standard action with field service as guided by customer contract.
• Uses computerized system for tracking, information gathering, and reporting.
• Provides support to lower level staff on non-standard case issuesRefers highly unusual situations to higher authority for review and reconciliation.
• May assess needs and suggest/promote alternative products or services.
• Customer and field sales support is the primary function, but will include some selling or promotion of products or services.
• Responsible for creating and managing daily customer quotations.
• Manages quote follow-up process including weekly open quote reports, updating CRM to reflect quote status.
• Assists in credit and collection activities.
• Provides reports proactively to show data necessary for account growth opportunities
• Some travel required 

Requires a high school diploma or an equivalent combination of education and experience. A bachelor's degree or equivalent is preferred.

This position is 100% remote, working the mountain time zone business hours. 

Requires strong abilities with building relationships, listening, persuading, negotiating and managing time. Some knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. Knows some principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Effective at written and verbal communication. Has basic user knowledge of Microsoft Office and Customer Relationship Management software.

Compensation: This is a salaried non-exempt role. This means that employees are paid a salary and also receive overtime pay when they work more than 40 hours in a week (or as otherwise required by state law).  The starting salary range for this role and market is between $51,000 - $67,200 annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate.

Employees in this role are also eligible for a bonus in accordance with the terms of the Company’s applicable plan.

Benefits: Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.

Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 12 paid holidays, and 1 floating holidays per year.

Our Culture: At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture – which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!

Disclaimers: The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.