Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

This Product Technical Support Position supports the PD & R Product Development Team responsible for ensuring residential Smart Communicating Controls are serviceable, reliable and safe.  This includes not only the hardware, but ancillary products such as training and literature integrity.  Under general direction, liaises with field technical service, engineering, product managers, and manufacturing to resolve product quality, reoccurring failure or reliability concerns and drives continuous improvement.  This position is also responsible for the development, implementation, and administration of field programs for any Lennox and Allied products. 

• Provides troubleshooting and installation expertise of Residential Control Applications including communicating smart thermostats. iagnose issues with communicating control systems, components, and refrigeration circuit to guide Lennox groups to the appropriate resolution.
• Assist in the development of technical documentation as well as assist Technical Literature and Engineering to provide training materials, updated installation, operation and maintenance instructions, Service & Application notes, and proof-read new documents as needed.
• Provide product application and troubleshooting training to the Inside Technical Consultants and Field Technical Consultants.
• Present product related training, information and updates at Sales and Field Technical Consultant meetings.
• Make sure the Bill of Material for each product is up to date and work with Supply Chain to ensure repair parts are available at product launch, after launch and through the product obligation period.
• Attend meetings including but not limited to DP, MRT, Sales, FTC, Safety Audits, Service Reviews and Product Audits.
• May be required to travel for and participate in LennoxLive Dealer Meetings, Tradeshows, Marketing Events and Lennox Sales Meetings.
• Work with Product Sales, Product Management, Engineering, Manufacturing, and the Vendor to drive product improvements.
• Analyze warranty data and field reports identify opportunities to improve the product quality and reliability of the communicating control products
• If a field product issue arises that requires a Field Program, you must be able to work with the Manager of Product Technical Support to assist with the implementation the program

Having the right qualifications is only a part of what it takes to be a successful employee. At Lennox, we believe in following a set of behaviors and competencies to achieve your full potential. In this position, it is vital that you embody these core competencies:  

• Situational Adaptability: You flex your approach and demeanor to suit various scenarios. You successfully shift gears as new developments and competing priorities arise – balancing routine tasks, urgent action items, and long-term projects is second nature for you.
• Decision Quality: You make thoughtful and timely decisions with the best interest of the organization in mind, prioritizing and organizing key deliverables and ensuring stakeholder buy in.
• Drives Results: You show pride in “getting the job done” with a bias for action, going above and beyond to ensure your responsibilities have been met. During high pressure moments, you work diligently to meet deadlines and show value in your work.

• High school diploma or GED required
• Requires at least 5 years of relevant HVAC experience.

Must also have the following demonstrated knowledge and skills

• Advanced knowledge and experience in the installation, service and application of residential HVAC equipment.
• Projects a positive and professional image at all times, assisting customers promptly and conducting all business in a friendly, courteous and knowledgeable manner.
• Demonstrates ability to advocate, organize, problem-solve and provide root-cause results.
• Have strong understanding of Microsoft Excel, PowerPoint and Word.
• SAP knowledge a plus.

Compensation: This is a salaried exempt role. The starting salary range for this role and market is between $90,400-$118,650 annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate. Employees in this role are also eligible for an annual bonus in accordance with the terms of the Company’s applicable plan. Employees in this role are not eligible for overtime.

Benefits: Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.

Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 12 paid holidays, and 3 floating holidays per year.

Our Culture: At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture – which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us! 

Disclaimers: The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.