Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

EMPLOYER:       Lennox International, Inc.

JOB TITLE:        IT Program Manager Lead

LOCATION:        Richardson, TX, and hybrid role, may work from home.

DUTIES:

• Oversee the organization's portfolio of IT projects across the Residential Segment.
• Lead strategy and roadmap sessions for digital platforms, ensuring alignment with evolving business objectives.
• Collaborate with enterprise architects and engineers to ensure technical solutions adhere to architectural standards.
• Oversee end-to-end lifecycle of complex, multi-faceted programs involving cross-functional teams.
• Define project scope, budget, timeline, resources, and risk mitigation strategies.
• Develop project plans for the B2B enterprise eCommerce architecture and site enhancements.
• Oversee a quality assurance process, including integration and system testing.
• Monitor outsourced services and hosting providers for ongoing support.
• Ensure all systems are aligned with the long-term IT strategy.
• Translate technical concepts for non-technical stakeholders to ensure shared understanding and alignment.
• Coordinate external implementation partners and manage SLAs and contracts, enforcing testing, validation, and production readiness practices, and ensuring secure development and integration per regulatory and compliance requirements.
• Stay updated with industry trends, emerging technologies such as AI, ML, and Martech, and best practices in e-commerce, while sharing knowledge and driving innovation within the organization.
• Oversee technical design and implementation of digital platforms, including SAP Commerce (Hybris), Salesforce, Adobe, Analytical and Content Management functionalities, and third-party SaaS platforms.
• Lead work relations and deliverables with third-party eCommerce partners and internal IT.
• Create a detailed business analysis document that outlines problems, opportunities, and solutions.
• Lead business requirement discussions, evaluate and document business requirements, and translate them into functional specifications and user stories.
• Act as a bridge between senior leadership and project teams, providing direction, managing resources, and ensuring all projects within the program are executed efficiently and cohesively.
• Manage project plan, scope, risk, and resources.
• Ensure systems and integrations meet all relevant security, compliance, and regulatory requirements.
• Foster a culture of continuous improvement and innovation across delivery teams.
• Promote best practices in software development, risk management, and agile execution. 

REQUIREMENTS:

• Bachelor’s or foreign equivalent degree in Computer Science, Information Technology, or a related field, and 8 years of progressive, post-baccalaureate experience in the job offered or as a Technical Program Manager, IT Solutions Program Manager, E-commerce Solutions Program Manager, or in a related/similar position.
• Experience therein to include 8 years of experience providing technical solutions and project management of B2B enterprise eCommerce architecture, including gathering business requirements and mapping them into SAP Commerce (Hybris), Analytical and Content Management functionalities.
• 8 years of experience participating in design discussions involving project issues and enhancements, and providing technical advice on SAP Commerce, (Hybris), Adobe and third-party SaaS platforms at enterprise level.
• Experience therein to include 6 years of experience coordinating external implementation partners and managing SLAs and contracts, enforcing testing, validation, and production readiness practices, and ensuring development and integration per regulatory and compliance requirements.
• Experience therein to include 5 years of experience leading business requirement discussions, evaluating and documenting business requirements, and translating them into functional specifications and user stories.
• Experience therein to include 4 years of experience with Salesforce. 
• Hybrid role, ability to work from home.

CONTACT:  Refer to Job code GUBM-W

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