Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

The National Accounts Sales & Revenue Operations Analyst plays a critical role in enabling the success of the National Account Team by delivering high-quality customer support, actionable data insights, and consistent operational execution.

This role ensures timely and accurate responses to customer needs, maintains strong discipline in account administration, and produces executive-ready analytics, reporting, and scorecards that support revenue growth, margin optimization, and customer success.

Operating with minimal supervision, this position serves as a central hub connecting customers, National Account Managers, and cross-functional internal teams, while driving structure, visibility, and accountability across the CSS organization.

Key Responsibilities:

Customer Support & Account Coordination

• Serve as a primary support partner to National Account Managers, ensuring timely, accurate, and professional responses to customer inquiries.
• Triage incoming customer requests to the appropriate National Account Manager to enable fast and effective issue resolution.
• Respond to complex customer inquiries via phone and email with professionalism, confidence, and finesse.
• Build and maintain strong internal and external customer relationships through consistent follow-up and service excellence.
• Effectively prioritize and manage multiple customer requests, projects, and deadlines concurrently.

Sales & Revenue Reporting & Analytics

• Prepare and maintain customer-level sales and revenue reports.
• Develop executive-ready dashboards, scorecards and presentations.
• Analyze customer data to identify trends, risks, and opportunities, and communicate actionable insights and recommendations.

Scorecards & Performance Management

• Develop and maintain Customer scorecards and NAM KPI scorecards.
• Monitor key sales initiatives, including growth programs, share of wallet, and new product adoption.
• Provide visibility into performance metrics to support data-driven decision-making.

Account Setup & Administration

• Own National Account setup and ongoing administration, including customer master data validation and system integrity.
• Maintain accurate and up-to-date account profiles and registrations.  Ensure clean, accurate, and timely data across CRM and ERP systems.

Meeting & Cadence Support

• Prepare materials for Weekly sales calls, C3 meetings, and QBRs
• Capture, track, and follow up on action items and commitments derived from customer meetings

Cross-Functional Coordination

• Collaborate with internal teams and brands including Duro Dyne, Supco, LAP, LII Synergies, on initiatives such as trade shows, customer events, and programs.
• Track issues, escalations, and commitments across cross-functional workflows.

Market & Strategic Support

• Monitor market trends and competitor activity.
• Provide insights and recommendations to support revenue growth, margin optimization, and market share expansion
• Support strategic initiatives through analytics, reporting, and presentation development.

Required

• High school diploma or equivalent combination of education and experience.
• Minimum 3+ years of related experience in sales support, sales operations, analytics, customer support, or account management.
• Strong proficiency in Microsoft Office, with advanced Excel skills required.
• Experience working with CRM systems.
• Excellent written and verbal communication skills, including strong listening skills.
• Strong problem-solving, time management, and organizational skills.
• Ability to manage competing priorities in a fast-paced environment.
• Ability to handle difficult or emotional customer situations professionally.

Preferred

• Bachelor’s degree or equivalent experience.
• Working knowledge of SAP.
• Experience with data analytics and business reporting tools.
• Ability to learn and understand technical product terminology.
• Demonstrated leadership capability and adaptability.
• Strong business acumen and strategic thinking skills.
• Experience preparing executive-level dashboards and presentations.

Competencies & Attributes

• Customer-focused and service-oriented
• Highly organized and detail-driven
• Analytical mindset with strong business judgment
• Collaborative team player
• Professional, confident communicator
• Adaptable and solutions-oriented

Compensation: This is a salaried exempt role. The starting salary range for this role and market is between $82k - $107k annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate. Employees in this role are also eligible for an annual bonus in accordance with the terms of the Company’s applicable plan. Employees in this role are not eligible for overtime.

Benefits: Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.

Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 12 paid holidays, and 3 floating holidays per year.

Our Culture: At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture – which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us! 

Disclaimers: The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.