Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

The Supply Chain Field Training Lead is responsible for designing, delivering, and continuously improving field‑based training and education programs that support the successful adoption and sustained use of supply chain systems, processes, and tools. This role partners closely with the Supply Chain Systems Enablement team to ensure training strategies align with system deployments, enhancements, and operational requirements across field locations.

The role focuses on enabling frontline and field‑based supply chain users—including warehouse, logistics, distribution, and regional operations teams—through effective learning content, hands‑on training, and ongoing support. The Supply Chain Field Training Lead plays a critical role in driving adoption, standardization, and performance improvement across the supply chain network.

Key Responsibilities

Training Strategy & Program Development

• Develops and executes a comprehensive field training strategy aligned with supply chain systems enablement initiatives.
• Designs role‑based training programs to support new system implementations, enhancements, and process changes.
• Ensures training approaches support operational consistency, standard work, and effective system usage across field locations.
• Aligns training efforts with enterprise supply chain objectives and systems roadmap.

Field Training Delivery & Enablement

• Leads the delivery of in‑person, virtual, and blended training programs for field‑based supply chain users.
• Provides hands‑on, scenario‑based training to support real‑world execution in warehouse, logistics, and distribution environments.
• Supports go‑live readiness activities, hypercare, and post‑deployment stabilization for supply chain systems.
• Serves as a point of escalation for field training needs, adoption challenges, and user feedback.

Systems Adoption & Continuous Improvement

• Partners with the Supply Chain Systems Enablement team to ensure training is integrated into system deployment and change plans.
• Assesses training effectiveness through feedback, adoption metrics, and performance indicators.
• Identifies skill gaps, knowledge risks, and adoption barriers; recommends targeted training or reinforcement actions.
• Continuously improves training content, delivery methods, and tools based on lessons learned and evolving system capabilities.

Stakeholder & Cross‑Functional Collaboration

• Collaborates with Supply Chain, Logistics, IT, Operations, and Change Management partners to ensure alignment across initiatives.
• Acts as a liaison between field users and systems teams, translating field feedback into actionable improvement opportunities.
• Supports communication and engagement efforts to reinforce learning and sustain adoption.

Content, Tools & Knowledge Management

• Develops and maintains training materials, job aids, process documentation, and learning assets.
• Ensures training content is accurate, standardized, and aligned with current system functionality and business processes.
• Contributes to knowledge repositories and learning platforms to support ongoing education and onboarding.

Impact & Scope

• Direct impact on field execution, system adoption, operational performance, and process consistency.
• Supports enterprise supply chain systems used across multiple regions and facilities.
• Influences frontline readiness and capability for supply chain transformation initiatives.

Complexity

• Operates within a dynamic, multi‑location environment with varying user skill levels and operational constraints.
• Balances system requirements, operational realities, and adult learning principles to deliver effective training outcomes.

• Bachelor’s degree in Supply Chain Management, Operations, Logistics, Business, Education, or a related field; or equivalent experience.
• Typically 7+ years of experience in supply chain, logistics, operations training, or systems enablement roles.
• Experience delivering training in field, warehouse, or operational environments strongly preferred.
• Familiarity with supply chain systems (e.g., WMS, TMS, ERP, planning or logistics tools) preferred.

Compensation: This is a salaried non-exempt role. This means that employees are paid a salary and also receive overtime pay when they work more than 40 hours in a week (or as otherwise required by state law).  The starting salary range for this role and market is between $99,000 - $130,200 annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate.

Employees in this role are also eligible for a bonus in accordance with the terms of the Company’s applicable plan.

Benefits: Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.

Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 12 paid holidays, and 3 floating holidays per year.

Our Culture: At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture – which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!

Disclaimers: The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.