The Sr. HR Generalist – HVAC Parts Distribution Center is a highly visible, onsite HR partner providing hands-on support to hourly employees and frontline leaders of the facility.  This role serves as a trusted point of contact for employee relations, onboarding, engagement and recognition, HR administration, policy guidance, and compliance.

The HR Generalist helps create a positive employee experience while ensuring consistent and effective HR support in a fast-paced, high-volume distribution environment. This role is ideal for an HR professional who enjoys being close to the business, building strong relationships, and making a direct impact on employees and operations.

Key Responsibilities:

• Onboarding & New Hire Experience
  • Deliver a high-touch onboarding experience from realistic job previews through phased training, buddy systems, orientation, and early follow-up.
  • Lead new employee orientation covering expectations, policies, benefits resources, safety practices, culture, and site resources.
  • Conduct 30-, 60-, and 90-day new hire check-ins to identify concerns early, reinforce engagement, and support retention.
  • Coach supervisors to provide consistent milestone check-ins, training follow-up, and timely issue resolution for new hires.
• HR Operations & Employee Relations
  • Maintain regular floor presence to build trust, stay connected to employee needs, and support leaders in real time.
  • Advise employees and frontline leaders on policies, attendance, performance, workplace expectations, and employee concerns.
  • Support employee relations matters, documentation, investigations, and follow-up actions in partnership with HR leadership.
  • Partner with HR Centers of Excellence to resolve payroll, compensation, benefits, and leave questions.
• Safety & Compliance
  • Support daily safety practices, incident follow-up, and site safety culture in partnership with Operations and the regional safety leader.
  • Maintain accurate HR records, documentation, communications, and reports with confidentiality and sound judgment.
• Employee Recognition & Community
  • Manage the hourly employee recognition program to reinforce appreciation, performance, and site culture.
  • Coordinate community engagement opportunities, including volunteer events, local partnerships, and employee involvement activities.
• Workforce Planning & Frontline Leadership Support
  • Partner with site leaders to monitor staffing needs, turnover trends, schedule impacts, and retention opportunities.
  • Support frontline leadership training in onboarding, coaching, communication, documentation, engagement, and policy application.

Experience and Qualifications: 

• Associate degree or equivalent experience required; bachelor’s degree in Human Resources, Business, or related field preferred.
• 5+ years of HR Generalist experience supporting hourly employees in a distribution, manufacturing, supply chain, or similar operational environment.
• Experience supporting onboarding, orientation, employee relations, investigations, performance documentation, and frontline leader coaching.
• Ability to build trust through regular floor presence, responsiveness, practical problem solving, and strong partnership with employees and site leaders.
• Working knowledge of safety practices, employee engagement, recognition, retention, and community involvement initiatives.
• Proficiency with HR systems and reporting tools; Kronos and SAP experience preferred.

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.